Department Addresses

American Life Insurance Company
Narayani Complex
Pulchowk, Lalitpur
PO Box: 11590

Kathmandu, Nepal

Customer Services & Conservation Department

Activities	Contact Person	Position	Turn Around Time Days
Simple Reinstatement	Prajani Shahi Babita Maharjan Jashmin Manandhar	Officer Officer Sr. Officer, CSC Dept.	3
Reinstatement by Re-dating	Prajani Shahi Babita Maharjan Jashmin Manandhar	Officer Officer Sr. Officer, CSC Dept.	3
Policy Changes	Prajani Shahi Babita Maharjan Jashmin Manandhar	Officer Officer Sr. Officer, CSC Dept.	7
Loan	Sangita Neupane	Jr. Officer, CSC Dept.	2
Partial Maturity Payment	Sangita Neupane	Jr. Officer, CSC Dept.	2
Duplicate Policy	Prajani Shahi Babita Maharjan Jashmin Manandhar	Officer Officer Sr. Officer, CSC Dept.	7
Surrender	Prajani Shahi	Officer	3
Address Change	Prajani Shahi Babita Maharjan Jashmin Manandhar	Officer Officer Sr. Officer, CSC Dept.	1
Signature Change	Prajani Shahi Babita Maharjan Jashmin Manandhar	Officer Officer Sr. Officer, CSC Dept.	1
Full Maturity Payment	Puja Tamrakar	Officer, CSC Dept.	2

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Employee Benefits Department, Group Insurance

Contact Person

Claim Services

Contact Person

1	Mr. Pratik Rana	Sr. Manager	+97715455166 Ext. 225
2.	Ms. Samina Banu	Asst. Manager	+97715455166 Ext. 228

Underwriting Services

Contact Person

1	Mr. Kamal Aryal	Sr. Manager	+97715455166 Ext. 201
2	Ms. Sailaza Manadhar	Asst. Manager	+97715455166 Ext. 204

Finance Department

Contact Person

1	Mr. Rajiv Pathak	CFO	+97715455166 Ext. 303
2	Mr. Dipesh Pokharel	Financial Controller	+97715455166 Ext. 306

Agency Department

Contact Person

1	Mr. Anindra Raj Shrestha	Agency Director	+97715455166 Ext. 405
2	Mr. Shantiram Bhattarai	Asst. Director	+97715455166 Ext. 407

Operations Department

Contact Person:

Mr. Dev K Lal

Head of Operations

+97715455166 Ext. 301

Training Department

Contact Person:

1	Mr. Basant Limbu	Director	+97715455166 Ext. 424
2	Mr. Prashansa Dhakal	Sr. Officer	+97715455166 Ext. 427