1. Career Oriented Trainings

• Fast Start Training: Training for new agents
• Rising Star Training: Training for new agents
• Consultant Training: Training for intermediate agents on counselling of Life Insurance
• PUMA/ PAMA Training: Training for Agents who chose to become Manager on their career; ideas and skill provided on sales management
• UMDP/AMDP: Management skill development training for Agency managers and Unit Mangers.
• Associate Life Advisors’ Training: High Net worth business closing training for Agents.
• Group Specialist: Induction based Training for agents to close corporate deals and specially group business of employees and affinity groups. Group Specialist Training is specially conducted by Employee Benefit Employees for specific regular days in MetLife Office.

2. Professional Development & Skill Based Trainings: MetLife uses its global and extensive experience on its training program and schedules different training program as below:

• Digital Insurance Sales (KITE) Training: Training for agents for learning how to use KITE (Digital Policy Processing Mobile Application) with Live demonstration and credential to the user.
• Refresher Training: Timely Training for Agents to recall the learnings on product sales, skills etc.
• Sales Motivation Trainings: Training to Agents to generate and refresh internal willingness to make more sales with sales techniques.
• Team Building Workshop: Training to agents on how to work in team and utilize strength of team for better career growth.
• Leadership Trainings: Training to managers and agents to enhance leadership skill and lead a strong team.
• Rookies Apprenticeship Program: Structured 16 days training session on daily basis specially for new agents on overall profession, sales, sales skill, after sales servicing, income planning method and techniques.

3. Conventions: MetLife organizes different conventions to agents and managers to meet and gain ideas on sales and sales management on domestic and international level.

• Rookies Convention: Convention of new agents with specific business with different activities.
• Recruiter Convention: Convention of Managers to provide ideas on manpower management.
• International Convention: Convention of agents and managers to provide plan and idea of business with experience of international MetLife practice.
• EB Conventions: Convention for agent who produce group business to gain further idea on sales of group business.

1. Sales Tools: To bring uniform, professional and ethical sales practice MetLife provides different sales tools to the agent which eventually eases the sales process for an agent as well as bring satisfaction in customer experience.

• PNA (Personal Need Assessment): An effective sales tool to assess life insurance need of potential customer
• Exclusive Sales Diary: A sales diary developed by MetLife to keep trach of sales management and planning.
• Mobile APP: Comprehensive mobile apps to facilitate agents digitally.
• DAP (Distribution Advantage Platform): A digital Learning platform developed by MetLife Global containing thousands of learning videos to gain scientific and professional sales learning.
• KITE: A digital of Life Insurance Policy processing app developed by MetLife including different sales tools.
• MARS: A digital platform developed by MetLife for a prospective agent with end-to-end processing of Agents License and Basic Training.
• Presentation Pad: A structured printed paper note developed by MetLife to explain benefit of MetLife to customers in written manner.
• Reference Card: A card tool developed by MetLife to encourage customer to provide further lead to an agent.

2. Support

• Daily Morning Meeting: A discussion and learning session to enhance sales skill on regular basis where skills are learned, and daily dose of motivation is provided to achieve the target on daily and long-term basis.
• Joint Field Work: Joint Field work is a real time demonstration of sales skill by the Unit/Agency manager to show how Life Insurance Solutions are presented to customers. Joint Field Work are demonstrated to the potential customers of new agents.
• Meeting with Experts: An agent may bring and make their potential customer explained about the benefits of Life Insurance from the Expert Employees of MetLife.
• My Income Plan (MIP): My income plan is a tool to help understand the daily activity of an agent to achieve their career goal, which is generally exercised with the concerned and respective managers of the agent.
• UM/AM’s support and Agency Executives’ Guidance: An agent in MetLife is regularly supported and guided by the respective Unit/Agency Managers of the agent and are regularly guided by Agency Executive. MetLife operates unique agency structure to provide abundant support environment for agents to achieve their career goal.

3. Own Office

MetLife provides comfortable work environment through its Agency Office for all its associates, where Agency Managers are provided with their own cabin, desk, filing cabinets and telephone lines and comfortable desk, cabinets and telephone lines for Unit Mangers. All associates in MetLife patronize the Agency Office equipped with all sales and working facilities.

1. Monthly Contests and Campaign: Different kinds of recognition are rewarded to an agent in MetLife on a regular basis.

• I Am Active Campaign: An agent who is persistent on regular production of minimum business qualifies for I Am Active Campaign and different rewards in Cash or Kind are awarded to the agent in the category.
• Monthly Contests: An agent is provided with opportunity to test and qualify in different challenges as monthly contest where the agents are rewarded with cash, kind rewards and recognitions.
• Tour programs: Agents are regularly refreshed with tour program to different domestic and international venues. Different fun filled programs, recreation activities, team building, and leadership development activities are exercised during the tour program to make it productive and memorable. Some tour programs provide inclusion of family members to the agent to make aware of the disciplined professional work environment of MetLife.
• Learn & Fun Program: Learn & Fun program is designed for learning skills and knowledge through different fun filled exercises for an agent.
• Agency Development Activities: An agent gets to participate in different agency development activity organized by managers of MetLife. This is a budgeted program of MetLife and is organized on monthly basis.

2. Performance based recognition

• Monthly Producers’ Club (MPC): MPC or Monthly Producers’ Club is an avenue where an agent is rewarded with a periodic and ultimate reward for producing specific and consistent number of policies monthly during a calendar year. There is different categorical clubs in Monthly Producers Club and consistent production in each category during a calendar year is celebrated with exciting national and international tour program for the agent and also for the family members of the agent.
• Stars’ Quarterly Meeting: Performance of an agent as well as managers are evaluated in every three months’ time and top producers in different category are invited in the program and are recognized as Stars of the Quarter by the senior management of MetLife.
• Leaders’ Club: Leaders’ Club is one of the most historic and reputed reward scheme club of MetLife, where an agent with specific business during a calendar year are recognized, rewarded, and are incentivized with cash benefit in an exquisite reward program known as Awards Night. Awards Night Program are organized in top Hotels of the Country and the qualifiers of the club are rewarded by national and international management leaders of MetLife.

3. Career Development Challenge: Different challenge and recognitions are provided to an agent of MetLife to motivate and achieve their career goals,

• Rookies Challenge: Challenge for new agents with training rewarded by conventions and recognition.
• Consultant Challenge: Challenge for Intermediate Agents with Training rewarded with Certification and designation.
• ALA (Associate Life Advisor) Challenge: Challenge for High Net Worth selling agent with training rewarded with Certificate and CEO’s Testimonial of professional services.